How we get Luxe Moon products to your doorstep.
All Luxe Moon orders are processed and shipped from our global production and distribution network.
Shipping costs are calculated based on your delivery location.
Orders are typically processed and shipped within 48โ72 hours after confirmation.
In case of any delay, customers will be notified within 72 hours.
Customs duties and taxes are not included in the product price and may be charged upon delivery depending on your countryโs regulations.
These charges are the customerโs responsibility.
โ ๏ธ If a package is refused due to customs issues (such as unpaid taxes or missing documents), no refund or reshipment will be provided.
Shipping weight shown on the website may slightly differ from actual shipping weight.
Tracking updates will be sent via email โ please check your inbox regularly.
Luxe Moon aims to deliver worldwide; however, some countries or regions may have restricted or unavailable delivery services due to logistics limitations.
If your location is not serviceable, you will be informed during checkout or order processing.
If tracking shows โDeliveredโ but you have not received your order, notify us within 30 days.
Customers must provide supporting proof (photos, details, etc.).
Refunds are issued only if confirmed lost by the shipping carrier.
โ Packages lost or stolen after confirmed delivery are not eligible for refund or replacement.
If you refuse to pay customs duties, no refund will be issued.
Returned or discarded parcels due to refusal are not eligible for reshipment or refund.
Customers must provide accurate shipping details.
If delivery fails due to incorrect information or no response, the parcel may be returned or destroyed.
โ In such cases, refund or redelivery is not applicable.